Welcome to Galayna LLC’s FAQ page! Here, you’ll find answers to frequently asked questions about our website, products, and services. If you have any further questions while browsing, please feel free to contact us.
- How do I place an order?
You can easily place an order by following these steps:
Browse our website and select the sporting goods you’d like to purchase.
Click “Add to Cart” and then continue browsing or check out the shopping cart.
Enter your shipping address and payment information.
Confirm your order and submit. - Can I modify or cancel my order?
Once an order is submitted, we will process it as quickly as possible. You can modify or cancel your order before it is processed by contacting Customer Service. Please note that once an order has been shipped, it cannot be modified or canceled. - What are your payment methods?
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
E-wallets (e.g., PayPal, Apple Pay, etc.)
All payment information is encrypted using a secure protocol to protect your privacy. - How much does shipping cost, and how long does it typically take?
Shipping costs are automatically calculated based on the total weight of your order and the shipping address. We typically offer the following shipping options:
Standard Shipping: Typically delivers within 5-7 business days.
You will see the specific shipping cost and estimated delivery time at checkout. - What is our Return Policy?
If you are not satisfied with your purchase, we accept returns within 30 days of receipt. Please ensure the product is unused, in its original packaging, and accompanied by proof of purchase. For detailed return procedures, please visit the Return Policy page on our website. - How do I get a refund?
Once you have submitted your return request and we have received and inspected the returned product, we will process your refund as quickly as possible. Refunds will be issued to your original payment method and typically take 5-7 business days to process. - How do I check the status of my order?
You can check the status of your order by:
Log in to your account and check the “My Orders” section.
Check the tracking link provided in your confirmation email.
Contact our Customer Service team and we will provide you with an update on your order status. - Is the product guaranteed?All products we sell are guaranteed by the manufacturer, and the specific terms and conditions may vary by product. Please refer to the product packaging or the manufacturer’s official website for details.
- How to contact us?If you have any further questions, please contact us via the following methods:Email: support@galayna.comPhone: (425) 477-3851
Our customer service team is dedicated to serving you and ensuring you receive a satisfactory response.